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	<title>Social Marketing 2.0 &#187; communication</title>
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	<description>Exploring the Business Side of Social Media</description>
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		<title>Has social media really changed the rules?</title>
		<link>http://www.socialmarketing20.com/has-social-media-really-changed-the-rules/</link>
		<comments>http://www.socialmarketing20.com/has-social-media-really-changed-the-rules/#comments</comments>
		<pubDate>Wed, 28 Jan 2009 18:29:08 +0000</pubDate>
		<dc:creator>Sally Anne Giedrys</dc:creator>
				<category><![CDATA[Marketing Tips]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[professionalism]]></category>

		<guid isPermaLink="false">http://www.socialmarketing20.com/?p=266</guid>
		<description><![CDATA[I finally broke down and joined Twitter this week.
I&#8217;ve been meaning to do this for a while now and I&#8217;ve been holding back. I have information channels to keep track of as it is. But something finally spurred me to it.
It was David Henderson&#8217;s examination of the FedEx-Ketchum Twitter saga from the journalist perspective. Like [...]]]></description>
			<content:encoded><![CDATA[<p></p><div class="tweetmeme_button" style="float: right; margin-left: 10px;"><a href="http://api.tweetmeme.com/share?url=http%3A%2F%2Fwww.socialmarketing20.com%2Fhas-social-media-really-changed-the-rules%2F"><img src="http://api.tweetmeme.com/imagebutton.gif?url=http%3A%2F%2Fwww.socialmarketing20.com%2Fhas-social-media-really-changed-the-rules%2F" height="61" width="51" /></a></div><p>I finally broke down and joined Twitter this week.</p>
<p>I&#8217;ve been meaning to do this for a while now and I&#8217;ve been holding back. I have information channels to keep track of as it is. But something finally spurred me to it.</p>
<p>It was <a href="www.davidhenderson.com/2009/01/21/key-online-influencer">David Henderson&#8217;s examination of the FedEx-Ketchum Twitter</a> saga from the journalist perspective. Like a good journalist, Henderson went looking for the story. And what <a href="http://www.lallophoto.com/2009/01/23/ketchumfedextwitter-saga-continues/">he found</a> didn&#8217;t reflect all that well on anyone involved.</p>
<p>Reading about yet another Twitter flap got me thinking: 95 percent of this so-called news has little to do with social media transparency or PR capabilities in the Web 2.0 era. Isn&#8217;t it really about using common sense and practicing reasonably professional communication? Which, as communications professionals and business owners, is what we&#8217;re being paid to do.</p>
<p>So armed with my newly minted <a href="http://twitter.com/artisancopy">Twitter account</a>, I decided to explore the landscape a bit more firsthand. And in this new wild west of communication, sure, there may be some new rules and a lot of new opportunity to engage people. But the old rules are still in play, too. As I read what&#8217;s floating around the Twittersphere, I wonder whether we might all ask ourselves a few questions before we start typing into that little box.</p>
<p><strong>1. What&#8217;s my strategy? </strong>Social media tools are no different than other marketing tools. It&#8217;s important to know why you&#8217;re using it, how you&#8217;re using it, and how that ties into your business goals. If you&#8217;re using it for business, then keep your business in mind.</p>
<p><strong>2. Would I send this to my clients and customers? </strong>If you can&#8217;t say anything nice&#8230;<strong> </strong>then, as your momma probably told you (and as Ketchum could attest), it&#8217;s better<strong> </strong>to hold your tongue. If you wouldn&#8217;t email it to your boss or your clients, then why are you typing it into Twitter? <strong></strong></p>
<p><strong></strong></p>
<p><strong>3. Am I taking &#8220;authentic&#8221; too far? </strong>Bringing your authentic personality to your marketing doesn&#8217;t mean being the least professional side of yourself. If you&#8217;re a spokesperson, you&#8217;re still responsible for the brand image. If you&#8217;re a consultant or a business owner, you are what you put out there. Twitter is a messaging platform just as much as a conversational one.</p>
<p><strong>4. Am I saying this just because I can? </strong>Do your followers really care what you had for lunch? Some may disagree with me here-and I value the conversations that can develop on a number of topics- but these are the tweets I just pass on by. There&#8217;s too much else of value out there.</p>
<p><strong>5. What&#8217;s the value in this? </strong>Guy Kawasaki has written a <a href="http://blog.guykawasaki.com/2008/11/looking-for-m-1.html">great post</a> on how to attract followers on Twitter. What&#8217;s so great about Guy&#8217;s advice? Almost every one of his suggestions boils down to this: add value, engage and offer something interesting to your audience.</p>
<p>Right. In social media circles, just as with anywhere else, common sense still rules.</p>
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<p><strong>Sally Anne Giedrys</strong> is the founder of <strong><a title="http://click.icptrack.com/icp/relay.php?r=61388401&amp;msgid=718814&amp;act=H2HH&amp;c=354273&amp;admin=0&amp;destination=http%3A%2F%2Fwww.artisancopy.com%2F" href="http://click.icptrack.com/icp/relay.php?r=61388401&amp;msgid=718814&amp;act=H2HH&amp;c=354273&amp;admin=0&amp;destination=http%3A%2F%2Fwww.artisancopy.com%2F">artisan communications</a></strong>, an independent copywriting and communications consultancy that works with businesses and nonprofit organizations to craft compelling marketing and PR messages. For more than 15 years, Sally has been making businesses &#8220;sound good&#8221; in print and online through a potent combination of great writing, savvy strategy and high integrity communications. Learn more about artisan&#8217;s services at <a title="http://click.icptrack.com/icp/relay.php?r=61388401&amp;msgid=718814&amp;act=H2HH&amp;c=354273&amp;admin=0&amp;destination=http%3A%2F%2Fwww.artisancopy.com" href="http://click.icptrack.com/icp/relay.php?r=61388401&amp;msgid=718814&amp;act=H2HH&amp;c=354273&amp;admin=0&amp;destination=http%3A%2F%2Fwww.artisancopy.com"><strong>www.artisancopy.com</strong></a>. Or reach Sally directly at <a title="mailto:sally@artisancopy.com" href="mailto:sally@artisancopy.com"><strong>sally@artisancopy.com</strong></a>.</p>


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